Professional Services Manager - French Speaker - Relocation to Porto, Portugal
Nextlane is hiring. This is a full-time, permanent opportunity in the Professional Services function, based in Porto, Portugal. Relocation to Porto is mandatory, and a relocation package is provided. The working pattern is hybrid: one week in the office followed by one week working remotely.
About the role
As Professional Services Manager, you will lead the creation and development of a greenfield Professional Services Centre of Excellence. You will build a high-performing team and establish the structures, delivery practices and ways of working needed to support successful customer implementations and long-term customer value.
What will you do?
- Build, lead and develop the Professional Services Centre of Excellence team.
- Manage onboarding, enablement and knowledge transfer so that the team can work effectively and consistently.
- Own project and service delivery, ensuring commitments are well planned, monitored and delivered to a high standard.
- Collaborate closely with customers and commercial stakeholders to understand needs, manage expectations and support successful outcomes.
- Define, track and monitor relevant KPIs, using performance insights to guide decisions and improve delivery.
- Establish structured delivery practices using appropriate project management tools, methodologies and governance.
- Drive continuous improvement across processes, quality, ways of working and customer experience.
- Work cross-functionally with Product, Engineering and Sales to remove obstacles and improve the full customer journey.
What are we looking for?
- Professional services or implementation leadership experience in a SaaS or software environment.
- Demonstrated experience owning projects and delivery, with a strong understanding of structured delivery practices.
- Experience building, developing or enabling teams, ideally in a greenfield or Centre of Excellence context.
- Strong leadership skills and the ability to create clarity, accountability and momentum.
- A customer-centric mindset and a commitment to delivering measurable value for customers.
- Structured, effective interpersonal and collaboration skills, with the ability to work confidently across functions and levels.
- Fluent English and fluent French are mandatory.
- Willingness and ability to relocate to Porto, Portugal, as the role requires regular office presence in the agreed hybrid pattern.
What do we offer?
- Full-time, permanent employment with Nextlane.
- A hybrid working pattern of one week in the Porto office followed by one week working remotely.
- A relocation package to support your move to Porto, Portugal.
- 14 annual payments.
- €10.20 meal voucher.
- 23 vacation days, plus either 24 December or 31 December off.
- Language training.
- Private medical insurance after the probation period.
- Teambuilding activities.
Our recruitment process
- Introductory call.
- HR interview.
- Hiring manager interview.
- Final interview.
Diversity and inclusion
Nextlane is committed to building an inclusive workplace where everyone is respected, supported and given equal opportunities to contribute and grow. We welcome applications from people of all backgrounds and make employment decisions based on skills, experience and potential.
Ready to lead the next phase of Professional Services? If you are excited to build a Centre of Excellence, develop people and deliver outstanding SaaS implementation outcomes, we would love to hear from you.
Source and company context
Nextlane is the hiring company and role context. Recruiter-supplied source details: website www.imaweb.com; company address 117 rue Bataille, Lyon, 69008, FR; source/post date 16/09/2026. These source details are preserved for reference and do not change the explicit work location: Porto, Portugal.
